Shipping policy

Shipping Policy

Thank you for visiting and shopping at Fish Supply Canada. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 12:00 PM EST are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Destination Shipment Method Estimated Delivery Time Shipment Cost
Canada Canada Post Expedited Parcel 1-7 days Depends on location
Canada Canada Post Priority 1-3 days Depends on location
Canada Canada Post Xpresspost 1-4 days Depends on location
Canada Canada Post Flat Rate 1-7 days $19.95

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Fish Supply Canada is not responsible for customs and taxes on your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Fish Supply Canada is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

  1. Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
  2. Request your Return Authorization Number by emailing info@fishsupply.ca with a detailed reason for return and pictures or a video of the product that supports
    your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
  3. To ensure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
  4. Upon receipt of your package, your products will be examined and a full refund will be issued to your original payment method. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return Policy provides more detailed information about options and procedures for returning your order.

Fish Supply Canada

231 Barrie street, Thornton, Ontario, L0L 2N0

info@fishsupply.ca

+1 705-816-5352